Frequently Asked Questions
FAQ's
Quotations
All quotes are valid for 30 days from date of issue, after that the quote will be deemed invalid.
A request for a quote can be provided either verbally or in writing.
All prices quoted are based on charges current at that time. Should pricing change, the invoice will reflect the updated pricing for Services and Goods provided.
What are the benefits of having an Annexe?
Add an extra room for more living space when out on the road. More flexibility for your living space when set up, giving you the option of having the Annexe closed in or completely al-fresco. Also works as an extra storage space so your belongings such as bikes or other outdoor equipment can be kept dry.
Why choose our Annexes?
We use a combination of both means that you get the best of both worlds – canvas upper for breathability, and vinyl lower for durability.
We custom-make annexes to suit your van. You may find that the other annexes are inferior in sizing and fit, leaving gaps between your van and walls due to standard sizing.
Our windows and doors have multiple layers for flexibility such as a privacy flap, clear plastic for visibility and a mesh layer for breathability. The triple-layered door and windows are standard on our annexes.
If one room is not enough for you, you can also attach additional modules such as extension rooms, ensuites or porches to give you extra room should you need it.
Which Annexe is right for you?
Xtend Outdoors offers several different styles of Australia Wide Annexe to suit your lifestyle and travels.
Australia Wide Annexe: our most popular & recognised model. Featuring a canvas upper and vinyl base and made to suit almost any size van. This is our most flexible model making it perfect for longer trips away.
Australia Wide Inflatable Annexe: a lighter-weight inflatable model which suits those going away for a couple of days or a weekend.
Australia Wide Shade Annexe: mesh walls allow breeze to flow through. Great if you’re travelling somewhere that rain or inclement weather isn’t a factor.
Australia Wide Lightweight Annexe: Vinyl walls are more suitable for storage of equipment such as bikes or canoes & kayaks to keep them out of the weather.
How are annexes measured?
Four measurements are taken for an annexe fitment:
1. Van height – measure from the ground at the centre of the wheels to the bottom of the sail track on the van.
2. Wall height – the height of the awning legs when fully extended. Should be approximately 2100mm.
3. Angle – the width of the awning from where the material attaches to the van, to the first spline in the awning barrel.
4. Vinyl length – the length of the vinyl measured along the awning barrel.
How much does an Annexe cost?
The Australia Wide Annexe price depends on various factors – the size you require, whether you need curved roof rafters, a draft skirt, or anti-flap kit.
Do all Annexes fit all caravans and motorhomes?
As many of our annexes are made to suit your specific van, we need to have exact measurements and need to consider any vents, lights or other obstructions to ensure your annexe fits perfectly.
How do you clean an Annexe?
You should regularly clean your Annexe with a mild soapy detergent.
Scrub gently on any stains.
The vinyl base can be hosed off to remove any mud or dirt. Always ensure the Annexe is completely dry before packing it away to avoid introducing any mould or mildew.
Warranty
Xtend Outdoors does not purport to restrict, modify or exclude any liability that cannot be excluded under the Australian Consumer Law.
Warranty periods vary. Please refer to your product for specific warranty details here.
Provided that the Customer reports any defect in Goods supplied, preferably within 14 days from the date the defect becomes apparent, the Supplier will rectify the defect within a reasonable period of time
Xtend Outdoors offers the following warranty to Consumers in relation to Goods supplied:
“Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You, the Customer, are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.”
In respect to all warranty claims, Xtend Outdoors retains the right to inspect Goods alleged to be defective
Xtend Outdoors is not bound to compensate the Customer for any reasonable delay in rectifying Goods and Services found to be defective or in assessing the Customers claim
Warranty Claims can be made in one of the following ways:
– Submit the claim in writing either via mail or email
– Call Xtend Outdoors on 1300 783 776.
Returns Policy
Any Products which are damaged or defective, or which the law provides may otherwise be returned to Xtend Outdoors, or which are not otherwise in accordance with the Customer’s order, may be returned to Xtend Outdoors within 7 days of receipt of the Products, at no cost to the Customer.
1. The request of Return Of Goods must be made within 7 days of acceptance of Goods by the Customer
2. The cost of the Goods must have been fully paid by the Customer
3. The Goods being return must be in their original condition and fit for resale
4. The Customer acknowledges that they may incur a restocking fee which is calculated at 20% of the purchase price paid
5. Xtend Outdoors may, at its discretion, apply any refund in respect of Goods so returned as credit to the trading account of the Customer less the 20% restocking fee
6.The Customer is at all times responsible for the Goods until accepted as returned by Xtend Outdoors pursuant to this clause and the Customer accepts that it will bear any relevant freight or associated cost of returning the Goods.
The Customer may otherwise return Products to Xtend Outdoors and obtain a credit:
a) Except for specially purchased products, products specifically tailored for the Customer’s requirements.
b) Provided that it does so within 7 days of delivery and return authorisation is obtained from Xtend Outdoors;
c) Provided that the Products are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition.
d) At the Customer’s own expense, or to the Customer’s account; and
e) On the basis that risk in the Products remains with the Customer until the Products are received by Xtend Outdoors, and that a restocking or return fee may be charged.
Xtend Outdoors will not accept a returned Product where the Customer has caused the Product to become unmerchantable or failed to take steps to prevent the Product from becoming unmerchantable or the Product has become damaged by abnormal use whilst in the possession of the Customer.