Warranty

Xtend Outdoors does not purport to restrict, modify, or exclude any liability that cannot be excluded under the Australian Consumer Law.

Warranty periods vary. Please refer to your product for specific warranty details below:
Annexes:

  • 3-year warranty on walls and draft skirt
  • 1 year manufacturer’s warranty on hardware such as Anti-Flap Kit & Curved Roof Rafter

Awnings

  • 3 years for awnings with the heavy-duty rip stop fabric
  • 1 year for the standard striped fabrics

Xtend Outdoor Branded Product: 1 Year


Provided that the Customer reports any defect in Goods supplied, preferably within 14 days from the date the defect becomes apparent, the Supplier will rectify the defect within a reasonable period of time Xtend Outdoors offers the following warranty to Consumers in relation to Goods supplied:
“Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You, the Customer, are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.”

In respect to all warranty claims, Xtend Outdoors retains the right to inspect Goods alleged to be defective Xtend Outdoors is not bound to compensate the Customer for any reasonable delay in rectifying Goods and Services found to be defective or in assessing the Customers claim Warranty Claims can be made in one of the following ways:
- Submit the claim in writing either via mail or email
- Call Xtend Outdoors on 1300 783 776.




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